How can we help?

Open app.enimara.com in Chrome (Android) or Safari (iPhone). Tap Install app or Add to Home Screen. Open the app, set your business name, pick your trade (salon, market, etc.), and you're ringing up sales in under 2 minutes. No card needed.

Yes. Settings → Products → Import → upload a CSV. We accept the common columns: name, SKU, price, cost, stock. There's a template at app.enimara.com/import-template.csv.

A business is your company; a place is a physical location. One business can have several places (e.g. Mama Adeola's main shop and second branch), each with its own stock.

You need internet for the initial sign-up (to create your account on our cloud). After that, the app works fully offline — every sale, receipt, and inventory update.

Card (via Paystack and Flutterwave), direct bank transfer, USSD pay codes, and good old cash. You can also split one bill across multiple methods.

From the receipt: Sales → find the receipt → tap Refund. Full or partial. The refund posts immediately and updates your P&L. Store credit refunds are also supported.

Yes — pair via Bluetooth in Settings → Devices. Tested with most XPrinter, Epson, and the cheap Chinese 58mm models you'll find on Jumia.

Everything keeps working — sales, stock, customer notes. The app stores the data on your phone. When the network comes back, it syncs in the background. You don't have to do anything.

We resolve by last-writer-wins on most fields, with stock counts merged by delta (not by overwrite — so two staff each selling one of the same item simultaneously correctly decrements by two).

Indefinitely. We've had merchants go 14 days offline and sync clean. The app does warn you politely after 48 hours so you don't lose a phone with un-synced data.

Pay for 10 months upfront — use the app for 12. Cancel mid-year and we prorate the refund.

Anytime. Upgrades apply immediately and prorate. Downgrades take effect at next renewal.

From the lock screen: Forgot PIN → answer your security questions → set a new PIN. If you've also forgotten the answers, WhatsApp us and we'll verify you through your registered phone.

Yes. Settings → Account → Delete. We export a final CSV, then erase your records from our servers within 30 days. NDPR-compliant.

Yes — Settings → Switch business. Each business has its own products, customers, P&L. Best for entrepreneurs running a salon AND a food kiosk.

English, Hausa, Yoruba, Igbo today. French, Portuguese, Swahili, and Arabic on the roadmap. Settings → Language to switch.